Return Policy

At FitnessJourney, we want you to feel confident in every purchase. If something isn't right, we're here to help — as long as you reach out within the timeframe below.

15-Day Return Window

We accept returns within 15 days of the delivery date. Unfortunately, we are unable to accept returns, exchanges, or offer refunds for any request made after this 15-day period, no exceptions.

We recommend inspecting your order as soon as it arrives to make sure everything meets your expectations.

Conditions for Return

To be eligible for a return, your item must be:

Unused, unworn, and in the same condition you received it
In its original packaging, with all tags, accessories, and manuals included
Accompanied by proof of purchase (order number or receipt)

For hygiene and safety reasons, the following items cannot be returned once opened or used:

Supplements and nutrition products
Sleep masks / headphones (once packaging is opened)
Yoga mats or fitness accessories that show signs of use

How to Start a Return

Contact us at [insert support email] within 15 days of delivery, including your order number and reason for return.
Our team will review your request and provide return instructions if approved.
Ship the item back in its original packaging. Return shipping costs are the customer's responsibility unless the item arrived damaged or defective.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within [X] business days. Please note your bank or card provider may take additional time to post the refund.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 15 days of delivery with photos of the issue. We'll cover return shipping and send a replacement or full refund — this is on us, not you.