Return Policy
Return & Refund Policy
At Fitness Journey, we want you to shop with clear information about your options. Please review the conditions below before requesting a return.
15-Day Return Window
You may request a return for a change of mind within 15 days of receiving your order.
To qualify, items must be unused, unwashed, and in their original condition, with their original packaging, tags, and included accessories. Supplements and consumable products must be unopened, with their original safety seals intact.
Please provide your order number or another proof of purchase.
How to Request a Return
Contact us through our Contact page within the 15-day window. Include:
• Your order number.
• The item or items you wish to return.
• The reason for your request.
• Photos if an item is damaged, defective, or incorrect.
We will review your request and provide the applicable return instructions and supplier return address.
Please contact us before shipping anything back. Do not automatically use the address printed on your original package, as it may not be the correct return location.
Return Location & Shipping Costs
Returns are sent directly to the designated supplier. The return address may vary by product. Fitness Journey remains your point of contact throughout the process.
For a change-of-mind return, you are responsible for the return shipping costs. Any original delivery charges are non-refundable for these voluntary returns, unless required by applicable law.
We recommend using a tracked shipping service and keeping your proof of shipment.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, appears defective, or does not match your order, contact us as soon as you discover the issue. Include your order number, a description, and photos where possible.
These cases are handled separately from change-of-mind returns. We will review the issue and arrange an appropriate solution, including return shipping at our expense where a return is required for a confirmed defect or order error.
The 15-day change-of-mind window and unused-item requirements do not limit any rights you may have concerning defective or misdescribed goods.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to your original payment method for the eligible returned items, including applicable taxes. The time it takes for the credit to appear may vary depending on your bank or payment provider.
If your return is not approved, we will explain the reason. This review does not limit any refund rights or deadlines required by applicable law.
Order Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible. We will check whether your request can be accommodated before the order is processed or shipped.
If a voluntary cancellation is no longer possible, you may request a return after delivery under the conditions above. Any statutory cancellation rights remain unaffected.
Your Consumer Rights
This policy applies to voluntary change-of-mind returns and does not exclude or restrict applicable consumer protection rights, legal warranties, or remedies. Where applicable law provides additional rights, those rights take precedence.
Contact Us
For return requests or questions about this policy, please use our Contact page. Include your order number so we can assist you.